Knowledge Base & FAQ

Frequently Asked Questions

Everything you need to know about our carrier software utilities, FMCSA database, and dispatch services.


Digital Carrier Tools & Software

How frequently is the USDOT carrier directory updated?

Our carrier database runs an automated daily sync pipeline connected directly to official FMCSA census records. Newly authorized motor carriers, updated driver counts, state locations, and equipment classifications are refreshed every 24 hours.

How does the 1-on-1 Cold Email Outreach Queue work?

Our subscriber platform allows you to select carriers from the table using checkboxes and open a queue. You can select pre-built pitch templates (Dispatch, Factoring, Fuel Cards) with smart tags like {Company_Name}, {City}, {State}, and {DOT_Number}. Clicking "Send" automatically populates personalized drafts directly in your Gmail, Outlook, or Yahoo Mail account one carrier at a time.

Is the Load Trip Cost Calculator free to use?

Yes, the Load Trip Cost Calculator is 100% free for all drivers and owner-operators. It calculates your true profit margins before you accept a rate confirmation by factoring loaded miles, empty deadhead miles, estimated fuel costs, driver pay, and per-mile maintenance reserves.

What equipment types are categorized in the carrier directory?

Our database engine cleans raw USDOT cargo classifications into six primary trailer types: Dry Van, Reefer, Flatbed, Step Deck, Power Only, and Box Truck.

Truck Dispatching Services

What does a dedicated truck dispatcher do?

A dispatcher finds and books loads matching your equipment and preferred lanes, negotiates top rates with brokers, handles setup packets and rate confirmations, and manages detention/TONU claims while you focus on driving.

Do I need my own operating authority for dispatch services?

Yes. We dispatch loads on your behalf under your own active USDOT / MC authority and insurance. You remain the carrier of record on every shipment.

Is there a contract or long-term commitment?

No. There are no long-term binding contracts or penalties. You can pause or cancel dispatch services at any time with a simple one-week notice.

How is pricing structured across your services?

We offer three flexible options: a $10/month subscriber pass for full self-service access to our carrier directory and email tools, a $275/week flat rate per truck for dedicated dispatching, or a 6% per-load percentage rate. See our Pricing page for details.

Will I have a single dedicated dispatcher?

Yes. Each truck is assigned a primary, dedicated dispatcher rather than being shuffled through a call center queue, ensuring your dispatcher understands your specific lane preferences and schedule.

What happens if a broker owes me for detention or a cancelled load?

Your assigned dispatcher files detention, TONU (truck ordered not used), and layover claims with the freight broker on your behalf and follows up until the issue is resolved.

Still have a question?

Reach out directly — our team is here to assist you.

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